Order Status

Once your online order is shipped and assigned to our courier for delivery arrangement, you will receive an email from our system with the parcel tracking number.

We are currently only operating in Singapore and Malaysia.

All in-stock items will be shipped within 1 working day.

The coupon amount will not be refunded.

Example A: Purchase value above the coupon minimum spend after return.
Purchase Value (before coupon discount applied): $100
Coupon Used: Off $5, minimum spend $70
Price of the returned product: $30
Remaining Value (after returned): $70
Total Refund Amount: $30

Example B: Purchase value below the coupon minimum spend after return.
Purchase Value (before coupon discount applied): $100
Coupon Used: Off $5, minimum spend $70
Price of the returned product: $60
Remaining Value (after returned): $40
Total Refund Amount: ($60 - $5) = $55

Return and Exchange Policy

You can return your purchase within 15 days of receiving the product.

Products that cannot be returned or exchanged:

a. Used Product
b. Washed Product
c. Altered Product
d. Embroidered Product
e. Exceed 15 days from date of received the parcel
f. No invoice or purchase receipt
g. No price tag or label
h. Product is Damaged (Torn / Stain / Wrinkle) or Smell (Cigarette / Perfume)

Product fully redeemed using voucher or Rest Coins. (Provided that none of the above conditions apply)

  1. Ship the product(s) to XOTD.
  2. Make sure the product(s) are in their original packaging, with price tags and labels.
  3. The new product will be shipped to you once the top-up/shipping fee is paid.

Our return address in Singapore is 33 Pasir Ris Link #12-30 Watercolours, Singapore S518154.

For assistance, you can reach us via WhatsApp: +65 8810 9683.

Remarks:
1. In-person return to our address is NOT accepted at the moment.
2. Courier charges for your return will NOT be covered by XOTD.
3. XOTD will not be liable for any loss or damage to your return package and/or product(s) handled by courier company of your choice.

The refund will be processed within 7-14 working days upon receiving your product.

We do not charge any additional fee when handling your return.

XOTD Recycling Programme

Everyone who wish to recycle clothes with XOTD must register an account and submit your request by filling out this submission form.

Only rewearable items are eligible for Points. Non-rewearable items will be recycled or repurposed.

  1. All Womenswear
  2. All Menswear
  3. All Kidswear

Remark: Underwear and footwear are not acceptable.

  1. Worn and torn items
  2. Dirty items
  3. Non-sustainable quality

    Remark: Only rewearable items are eligible for Points.

You will receive the payout as Rest Coins in your XOTD account to exchange for new sleepwear within 10 working days. Example payout for clothes conditions:

- Perfect = 260 Points

- Good = 260 Points

- Acceptable = 130 Points

- Non acceptable items = 0 Points

Remark: 100 Points = SGD$1 = RM3.30 (subject to currency exchange rates)

  1. To ensure a positive experience for the next owner of your pre-loved clothes, everyone who wishes to resell their clothes with XOTD must ensure that the items are washed and odorless, as they will be sold in their current condition. If the clothes arrive dirty or with odour, the payout will be discounted.
  2. The new owner will rate your pre-loved clothes, and their feedback will be taken into consideration for future recycling submissions and may influence our decision on whether your clothes are suitable for resale.